Privacy Policy - Smile Bar Inc.

Effective Date: February 8, 2026 Last Updated: February 8, 2026

Introduction Smile Bar Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.smilebar.ca, use our services, or interact with us.

Information We Collect

Personal Information We may collect personal information that you provide directly to us, including:

  • Name, address, phone number, and email address

  • Date of birth and insurance information

  • Medical and dental history information

  • Appointment preferences and scheduling information

  • Payment information and billing details

  • Mobile phone number for appointment reminders (with your consent)

Automatically Collected Information When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, and pages visited.

How We Use Your Information We use your personal information for the following purposes:

  • Providing dental care services and treatment

  • Scheduling and managing appointments

  • Processing payments and insurance claims

  • Sending appointment reminders and important health information

  • Communicating with you about your treatment and care

  • Complying with legal and regulatory requirements (HIPAA)

  • Improving our services and patient experience

Text Message Communications (SMS Program) Consent: With your express consent, we may send text messages to your mobile phone number for:

  • Appointment reminders and confirmations

  • Treatment follow-up instructions

  • Important practice updates and health information

  • Prescription and care reminders

Message Frequency: Message frequency varies but typically up to 4 messages per month. You may receive additional messages during active treatment periods or for urgent health matters.

Costs: Message and data rates may apply as determined by your mobile carrier. We do not charge for text messages, but your carrier's standard messaging rates will apply.

Opt-Out: You can opt out of text messages at any time by:

  • Replying "STOP" to any text message

  • Calling our office at (403) 246-1002

  • Requesting removal during your next visit

  • Emailing us at hello@smilebar.ca

Help: For help with text messages, reply "HELP" to any message or contact our office directly.

Privacy: Your mobile phone number and text message preferences are kept confidential and are not shared with third parties for marketing purposes. Text messages are sent only for healthcare-related communications as described above.

Supported Carriers: Our text messaging service works with all major U.S. and Canadian mobile carriers. If you experience delivery issues, please contact our office.

Information Sharing and Disclosure We do not sell, trade, or otherwise transfer your personal information to outside parties except:

  • Healthcare Providers: Other healthcare professionals involved in your care

  • Insurance Companies: For claims processing and coverage verification

  • Legal Requirements: When required by law or to protect our rights

  • Business Associates: HIPAA-compliant service providers who assist with our operations

  • Emergency Situations: To protect your health and safety

Marketing: We do not share your personal information with third parties for their marketing purposes.

Data Security We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure servers and encrypted data transmission

  • Limited access to personal information on a need-to-know basis

  • Regular security training for our staff

  • HIPAA-compliant data handling procedures

Your Privacy Rights You have the right to:

  • Access your personal information in our records

  • Request corrections to inaccurate information

  • Request restrictions on how we use your information

  • Opt out of communications (including text messages)

  • File a complaint if you believe your privacy rights have been violated

HIPAA Notice As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). For detailed information about your rights under HIPAA, please request our Notice of Privacy Practices during your visit.

Website Cookies Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

Children's Privacy Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Information If you have questions about this Privacy Policy or our privacy practices, please contact us: Smile Bar Inc. #217 6707 Elbow Dr SW, Calgary AB T2V 0E4 Phone: (403) 246-1002 Email: hello@smilebar.ca Website: https://www.smilebar.ca

This Privacy Policy complies with applicable provincial and federal laws, including HIPAA privacy regulations and telecommunications regulations for business text messaging (A2P 10DLC).